They entrust their non-clinical, back-end operations to third-party service providers to free up time and focus on treating patients. They are expected to go beyond their current offerings and cover even more non-clinical and clinical functions. The global healthcare BPO market size might grow from $334.15 billion in 2021 to $755.76 billion by 2030 at a compound annual growth rate (CAGR) of 9.49%.
The company is based in San Francisco and came up in the year 2014 but is operating in few other parts of the globe as well. It sells the best quality medicines and other pharmaceutical products at the best values that attract physicians from all around the US to prescribe for patients to improve their quality of health and life as a whole. It’s an American multinational biotechnology and pharmaceutical corporation headquartered in Manhattan, USA. UnitedHealth Group offers health benefits and services to individuals residing in all 50 states of the United States as well as more than 130 other countries through its subsidiaries, United Healthcare and Optum. UnitedHealth Group is a uniquely diversified health and well-being company headquartered in the United States.
Operating across 8 countries, the company supports primarily UK and European clients, offering people-based BPO services underpinned by market-leading technologies. With 110,000 employees on board, the agency boasts 95 customer service locations operating in 17 countries, including the US, Argentina, Spain, Brazil, Mexico, and more. BPO allows you to avoid these extra expenses by hiring customer support representatives from a different time zone and letting them work regular hours while it’s nighttime in your country. AGS Health is an analytics-driven revenue cycle management company that provides clinical and financial services to some of the largest healthcare organizations in the United States. Access Healthcare provides business process outsourcing and IT services to the healthcare provider and payer markets, with a focus on revenue cycle management. HCL’s “Mode 1-2-3” strategy focuses on maintaining core operations while driving growth through cloud-native transitions and AI-powered automation to enhance patient care delivery.
The global BPO market is projected to reach roughly $435 billion in 2026 and about $491 billion by 2030, a compound annual growth rate of about 3.1%, according to Statista Market Insights (accessed August 2026). Offshore BPO delivers services from a distant country, typically for cost savings. Understand whether fees are tied to headcount or outcomes and choose a structure that keeps provider incentives aligned with your goals. IT and tech support BPO covers service desk operations, infrastructure support and application management.
Top 10 US Healthcare Outsourcing Companies at a Glance
- Unexpected events, whether natural disasters, pandemics, or sudden patient volume spikes, can disrupt healthcare operations.
- With 45-language support and 19 locations for 24/7 coverage, Helpware can handle the multilingual and always-on requirements that many healthcare organizations are navigating as their patient populations diversify.
- In short, 2026 is the year BPO goes from being a cost-saver to a competitive advantage, especially for healthcare organizations ready to modernize without burning out their teams or budgets.
- The right choice depends less on size and more on operational fit, how a provider manages workforce intelligence, SLA governance, and first-contact resolution under volume pressure.
After buying TriZetto in 2014, new tools became available internally for managing payer systems, paired with service offerings. Founded in 2015, Helpware CX operates out of Lexington, Kentucky, as a U.S. business process outsourcing service. One major key insight of the company is its strong expertise in health insurance and its ability to provide integrated solutions to healthcare organizations. Founded in 1977, UnitedHealth Group Incorporated is headquartered in Minnesota, USA. With over 6,000 employees, the company offers a wide range of healthcare services including revenue cycle management, medical coding, and clinical documentation improvement.
They can simply focus on attending to your patients and giving them what they need! As healthcare BPO allows companies to focus on providing better patient care, patients also benefit from it. For example, many healthcare companies outsource activities to countries like the Philippines.
These Indian healthcare BPO companies discussed in this blog are the cream of the crop in the healthcare BPO industry and provide a comprehensive range of niche services that appeal to international healthcare organizations’ needs and demands. Such success stories illustrate the positive impact that outsourcing to Indian BPOs can have on healthcare organizations. The BPO also led to reduced operating costs by 15% and a 20% increase in clean claims.
Access Healthcare is a leading healthcare BPO service provider, renowned for its comprehensive revenue cycle management services. Their healthcare services include medical billing, medical coding, and revenue cycle management, all designed to improve operational efficiency and compliance. LaQuest Inc. is a business process outsourcing company that is recognized for its client-centric approach and expertise in various sectors. Their healthcare BPO services are tailored for healthcare providers and insurance companies looking to enhance patient experience and care on top of operational efficiency. In the healthcare industry, Fusion BPO provides patient engagement and telemedicine support, leveraging their expertise to ensure accuracy and compliance. Fusion BPO Services is a prominent player in the outsourcing industry, recognized for its diverse service offerings and global delivery capabilities.
Their focus on innovation drives better efficiency and patient outcomes. Their reputation for innovation makes them stand out in a crowded field. Their capabilities and expertise in analytics help them better understand and improve the patient experience.
List of the top healthcare outsourcing companies worldwide
Wipro and Infosys emphasize standardized operating discipline and governance for quality and reporting, while Genpact and Cognizant require structured change management when workflows transition across systems. Cognizant and Tata Consultancy Services emphasize KPI-based performance governance and documented operating procedures, while Genpact runs structured quality controls for https://ai-outsourcing-companies.com/ regulated workflows. Teleperformance and Majorel focus more on high-volume contact center and omnichannel patient support with workforce management and standardized governance.