Whether you are a first-time visitor or returning to LuckyDaysCasino, this guide covers the essential features you need to know.
Quick Checklist
- You can start playing without making a deposit – the casino offers a welcome package for new players.
- Wagering requirements apply to bonus funds; always check the terms before claiming.
- Verification (KYC) is required before your first withdrawal – upload documents early.
- Supported currencies include EUR, USD, NOK, and several cryptocurrencies.
- The site is fully optimised for mobile browsers – no dedicated app is needed.
How to Sign Up
- Visit the official website using any modern browser.
- Click the “Sign Up” or “Register” button, usually in the top-right corner.
- Fill in your email, choose a username, and create a strong password.
- Select your country and preferred currency from the dropdown menus.
- Provide your full name, date of birth, and residential address as they appear on your ID.
- Agree to the terms and conditions and confirm you are over 18.
- Verify your email by clicking the link sent to your inbox. You can then log in and make your first deposit.
How Wagering Works
When you claim a bonus, the amount is locked until you meet the wagering requirement. For example, if you deposit €100 and receive a 100% bonus (€100 bonus), you have €200 in bonus funds. Suppose the wagering requirement is 35x the bonus amount. You must place bets totaling 35 × €100 = €3,500 before any winnings from the bonus become withdrawable.
Wagering contribution varies by game:
| Game Type | Contribution |
|---|---|
| Slots (except Jackpot) | 100% |
| Table Games (Blackjack, Roulette) | 10% |
| Live Casino | 5% |
| Video Poker | 20% |
Using the example above: If you only play slots, every €1 bet counts €1 towards the €3,500 target. But if you bet €100 on Blackjack, only €10 of that counts. So to clear the wagering efficiently, focus on high-contribution games unless the terms specify otherwise.
Payment Methods
The casino supports a wide variety of deposit and withdrawal options. Most methods are instant for deposits, while withdrawals take between 1 and 5 business days depending on the method. The table below summarises the main options:
| Method | Type | Min Deposit | Withdrawal Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | Credit/Debit Card | €20 | 1–3 days | None |
| Skrill | eWallet | €10 | 24 hours | None |
| Neteller | eWallet | €10 | 24 hours | None |
| Bank Transfer | Direct Bank | €50 | 3–5 days | May apply |
| Bitcoin | Cryptocurrency | €20 equivalent | Up to 24 hours | Network fee |
Important: The casino operates under a Curacao license. Winnings from Curacao-licensed sites may be subject to local income tax depending on your country of residence. Check with your local tax authority.
Security Overview
The site uses 128-bit SSL encryption to protect all data transmitted between your browser and the servers. Two-factor authentication (2FA) is available but must be enabled manually in your account settings. The casino follows strict KYC (Know Your Customer) procedures: you must provide a government-issued ID, proof of address, and sometimes a selfie with your ID before your first withdrawal. This prevents fraud and underage gambling.
The random number generators (RNGs) for slots and table games are tested by independent auditors (e.g., iTech Labs) to ensure fair outcomes. Game providers like NetEnt, Microgaming, and Evolution Gaming hold their own licenses from respected jurisdictions.
Support Guide
- Live Chat: Available 24/7. Click the chat bubble at the bottom-right corner. Average response time is under 2 minutes.
- Email: support@luckydayscasino.com – response within 24 hours.
- FAQ page: Covers account verification, bonuses, deposits, and withdrawals.
- Phone: Not available. All support is digital.
- Language: Support agents speak English, German, Norwegian, and Finnish.
Common scenarios:
- Forgot password: Use the “Forgot Password” link on the login page. A reset link is emailed to you.
- Verification pending: If it’s been more than 48 hours, contact live chat with your registered email.
- Bonus not credited: Check the bonus code was entered correctly. If yes, chat with support.
- Game not loading: Clear browser cache or try a different browser. Also check your internet connection.
- Withdrawal delay: See Pro Tips section below.
Pro Tips
How to Handle a Delayed Withdrawal
If your withdrawal request has been pending for longer than the standard processing time, follow these steps:
- Wait the stated processing time first (usually 24–72 hours for eWallets, up to 5 days for bank transfers).
- Check if any documents are still pending verification. Log in to your account and see the status.
- Contact live chat and ask for a status update. Have your withdrawal ID ready.
- If no satisfactory response within 24 hours, email support with your username and withdrawal details.
- As a last resort, file a complaint with the Curacao Gaming Control Board or an independent dispute platform such as AskGamblers.
Most withdrawals are processed within the stated times. Delays often occur due to incomplete verification or high payout volumes on weekends.
FAQ
How long do withdrawals take?
Withdrawal times depend on the method: eWallets usually 24 hours, cards 1–3 days, bank transfers 3–5 days, and cryptocurrencies up to 24 hours after approval.
Is there a mobile app?
The casino does not have a dedicated app in app stores. However, the website is fully responsive and works as a progressive web app (PWA). You can add it to your home screen from the browser menu for a native-like experience.
What is the minimum deposit?
Minimum deposit varies by method: €10 for eWallets, €20 for cards and Bitcoin, €50 for bank transfers.
Can I play for free?
Yes, many games offer a demo mode where you can play without real money. This is useful for trying out slots and table games before depositing.
What wagering contribution do slots have?
Most slots (excluding jackpot slots) contribute 100% toward wagering requirements. Table games and live casino contribute much less, typically 10% and 5% respectively.
Do I need to verify my account?
Yes, verification is mandatory before your first withdrawal. You must provide proof of identity, proof of address, and sometimes proof of payment method.
Which countries are restricted?
Players from the United States, United Kingdom, France, Spain, and a few other jurisdictions are not accepted. Check the terms and conditions for the full list.
How do I enable two-factor authentication?
Log in, go to account settings, and look for the security section. Follow the prompts to link an authenticator app like Google Authenticator.
We hope this guide helps you enjoy your experience at the casino. Remember to gamble responsibly and set limits for yourself. Good luck!